All component parts of General®, General® International and Excalibur by General
International ® products are carefully inspected during all stages of production and each unit
is thoroughly inspected upon completion of assembly.
Limited Lifetime
Warranty
Because of our commitment to quality and customer satisfaction, General® and General®
International agree to repair or replace any part or component which upon examination,
proves to be defective in either workmanship or material to the original purchaser for the life
of the tool.
However, the Limited Lifetime Warranty does not cover any product used for pro-
fessionnal or commercial production purposes nor for industrial or educational applications.
Such cases are covered by our Standard 2-year Limited Warranty only. The Limited Lifetime
Warranty is also subject to the “Conditions and Exceptions” as listed below.
Standard 2-Year Limited Warranty
All products not covered by our lifetime warranty including products used in commercial,
industrial and educational applications are warranted for a period of 2 years (24 months) from
the date of purchase. General® and General® International agree to repair or replace any
part or component which upon examination, proves to be defective in either workmanship or
material to the original purchaser during this 2-year warranty period, subject to the “conditions
and exceptions” as listed below.
T
o file a Claim
To file a claim under our Standard 2-year Limited Warranty or under our Limited Lifetime
Warranty, all defective parts, components or machinery must be returned freight or postage
prepaid to General® International, or to a nearby distributor, repair center or other location
designated by General® International. For further details call our service department at 1-888-
949-1161 or your local distributor for assistance when filing your claim.
Along with the return of the product being claimed for warranty, a copy of the original proof
of purchase and a “letter of claim” must be included (a warranty claim form can also be used
and can be obtained, upon request, from General® International or an authorized distributor)
clearly stating the model and serial number of the unit (if applicable) and including an expla-
nation of the complaint or presumed defect in material or workmanship.
GENERAL
®
& GENERAL
®
INTERNATIONAL WARRANTY
CONDITIONS AND EXCEPTIONS:
This coverage is extended to the original purchaser only. Prior warranty registration is not
required but documented proof of purchase i.e. a copy of original sales invoice or receipt
showing the date and location of the purchase as well as the purchase price paid, must be
provided at the time of claim.
Warranty does not include failures, breakage or defects deemed after inspection by General®
or General® International to have been directly or indirectly caused by or resulting from;
improper use, or lack of or improper maintenance, misuse or abuse, negligence, accidents,
damage in handling or transport, or normal wear and tear of any generally considered con-
sumable parts or components.
Repairs made without the written consent of General® International
l
will void all warranty.
(24 pages)
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